Privacy Policy

Effective date: January 2026

Senda Experience («we,» «us,» or «our») operates the website sendaexperience.com (the «Site»). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who We Are

Senda Experience is a boutique travel and experiences company offering curated experiences, journeys, and related services through its website sendaexperience.com. For the purposes of applicable data protection laws, the data controller is Senda Experience. You can reach us at any time at info@sendaexperience.com.

2. Information We Collect

Information you provide to us:

Contact and proposal requests: when you submit a form on our Site (such as a request for a custom experience proposal, our newsletter signup, or our contact form), we collect your name, email address, phone number, and the details you choose to share — including preferences about the setting, duration, group size, wellness or nourishment preferences, and any special requests.
Orders and bookings: when you purchase an experience or service through our Site, we collect the information needed to process your order, such as your name, billing and shipping address, email address, phone number, and order details. If a booking requires travel documentation (for example, identification or passport details for certain experiences or transfers), we will request it separately and explain why.
Account information: if you create an account on our Site, we store your username, email address, and any profile information you provide.
Communications: if you contact us by email or through our Site, we keep a record of that correspondence.

Information collected automatically:

Log and device data: like most websites, our hosting environment may automatically record information such as your IP address, browser type, device type, referring pages, and pages visited, along with timestamps.
Usage data: we may use analytics tools to understand how visitors use our Site (for example, which pages are most visited), so we can improve the experience we offer.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and prepare bespoke experience proposals you request;
Process orders, bookings, and payments, and deliver the services you purchase;
Send you our newsletter and marketing communications, where you have opted in;
Operate, maintain, and improve our Site and services;
Provide customer support and handle requests, refunds, or disputes;
Meet legal, accounting, and regulatory obligations;
Detect, prevent, and address fraud, spam, or security issues.

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data only when we have a legal basis to do so:

Contract: to process your orders and provide the experiences and services you request;
Consent: for our newsletter, marketing emails, and non-essential cookies — you may withdraw consent at any time;
Legitimate interests: to operate and improve our Site, communicate with you about your inquiries, and protect against fraud, provided your rights and interests do not override those interests;
Legal obligation: to comply with applicable laws, such as tax and accounting requirements.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

Service providers: trusted third parties who help us operate our business — such as website hosting, payment processing, email delivery, analytics, and scheduling tools — under contracts that restrict how they may use your data;
Experience partners: where necessary to deliver a booked experience (for example, villa hosts, chefs, yacht operators, or wellness specialists), we share only the information needed for them to provide their part of your experience;
Legal and safety reasons: when required by law, legal process, or to protect the rights, property, or safety of Senda Experience, our clients, or others;
Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Payments

Payments made through our Site are processed by trusted third-party payment providers. Your payment card details are collected and processed directly by the payment provider and are not stored on our servers. The payment provider’s use of your payment information is governed by its own privacy policy.

7. Cookies

Cookies are small text files stored on your device. We use them to:

Keep items in your shopping cart and remember you during checkout (essential cookies);
Maintain your session while logged in;
Understand site traffic and usage through analytics tools (analytics cookies);
Enable features of embedded content such as social media feeds (third-party cookies).

You can control or delete cookies through your browser settings. Disabling some cookies may affect parts of the Site, such as the shopping cart. Where required by law, we will ask for your consent before placing non-essential cookies.

8. Embedded Content from Other Websites

Pages on this Site may include embedded content (for example, Instagram posts, videos, or social feeds). Embedded content from other websites behaves exactly as if you had visited that website directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content — including if you have an account and are logged in to that website.

9. Marketing Communications

If you subscribe to our newsletter or opt in on one of our forms, we will send you occasional emails about new experiences, journeys, and journal articles. You can unsubscribe at any time using the «unsubscribe» link at the bottom of any email, or by contacting us at info@sendaexperience.com.

10. How Long We Keep Your Information

Order and transaction records: kept for the period required by tax and accounting law (typically 5–7 years);
Contact form and proposal requests: kept for up to 24 months so we can follow up on your inquiry, unless you ask us to delete them sooner;
Marketing lists: until you unsubscribe;
Analytics data: retained according to the retention settings of the analytics tool used.

11. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your personal information;
Object to or restrict certain processing, or withdraw consent where we rely on it;
Receive your data in a portable, machine-readable format;
Opt out of marketing communications at any time;
Non-discrimination for exercising any of these rights.

California residents (CCPA/CPRA): California law gives you the right to know what personal information we collect, request its deletion, and opt out of any «sale» or «sharing» of personal information. We do not sell personal information as that term is typically defined.

To exercise any of these rights, email us at info@sendaexperience.com. We will verify your identity where necessary and respond within the timeframes required by applicable law.

12. Children’s Privacy

Our Site and services are not directed to children under the age of 13 (or 16 in the EEA/UK), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Security

We use reasonable administrative, technical, and physical safeguards — including SSL encryption on our Site — to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take protecting your data seriously.

14. International Data Transfers

Your information may be processed in the United States or in other countries where our service providers operate. Where we transfer personal data from the EEA or UK, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information.

15. External Links

Our Site may contain links to third-party websites (for example, our social media profiles or partner sites). We are not responsible for the privacy practices of those websites; please review their privacy policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The «Effective date» at the top shows when the latest version took effect. Material changes will be posted on this page, and where appropriate, we will notify you by email or through the Site.

17. Contact Us

Questions about this Privacy Policy or how we handle your data? Contact us at info@sendaexperience.com.